Privacy Policy

Last updated: August 15, 2025

Your privacy is very important to us. This Privacy Policy outlines how ZangCash collects, uses, stores, and safeguards your information when you use our platform.

1. Who We Are

ZangCash is a digital platform based in Kenya, helping users earn money online through simple digital tasks, while providing businesses and content creators with engagement and visibility tools.

Contact Information:

Email: info@zangcash.co.ke
Phone/WhatsApp: 0737 100 101
Address: Nairobi Garage – Westlands, Nairobi, Kenya

2. What Information We Collect

Personal Information

✔️ Identity Data: Full name, username, date of birth
✔️ Contact Information: Phone number, email address, physical address
✔️ Payment Data: M-Pesa number, payment preferences, transaction history
✔️ Profile Information: Profile pictures, bio, social media handles

Platform Activity Data

✔️ Task Data: Tasks completed, earnings, performance metrics, ratings
✔️ Account Activity: Login history, platform usage patterns, preferences
✔️ Business Data: Campaign performance, engagement metrics, ad spend
✔️ Creator Data: Content performance, fan interactions, donation history

Technical Information

✔️ Device Information: Device type, operating system, browser type
✔️ Network Data: IP address, location data (if enabled), network provider
✔️ Usage Analytics: Page views, click patterns, session duration

Communication Data

✔️ Support Records: Customer service conversations, feedback, complaints
✔️ Platform Messages: Direct messages between users, businesses, and creators
✔️ Marketing Interactions: Email opens, clicks, unsubscribes

Third-Party Data

✔️ Social Media Data: When you connect social accounts for tasks
✔️ Referral Data: Information about users you refer and who refer you
✔️ Verification Data: ID verification, phone verification records

3. How We Use Your Information

For All Users

⚙️ Account Management: Create, maintain, and personalize your account
📲 Payment Processing: Process payments, withdrawals, and bonuses via M-Pesa
🔒 Security & Fraud Prevention: Protect against fraud, spam, abuse, and unauthorized access
📢 Communications: Send notifications, updates, and service-related messages
📈 Platform Improvement: Analyze usage to improve features and user experience

For Job Seekers/Task Performers

🎯 Task Matching: Match you with relevant tasks based on preferences and performance
💰 Earnings Tracking: Monitor and report your earnings and payment history
🏆 Performance Analytics: Track completion rates, ratings, and skill development

For Businesses

📊 Campaign Management: Create, monitor, and optimize advertising campaigns
🎯 Audience Targeting: Match campaigns with relevant Kenyan demographics
📈 ROI Analytics: Provide detailed campaign performance and engagement metrics
💳 Billing & Invoicing: Process payments and provide transaction records

For Content Creators

🎪 Content Promotion: Help promote your channels and content to fans
💝 Fan Engagement: Facilitate donations, tips, and paid interactions
📊 Performance Insights: Provide analytics on fan engagement and earnings

Legal & Compliance

⚖️ Legal Compliance: Comply with applicable laws and regulations
🚨 Safety Enforcement: Enforce our terms of service and community guidelines
📋 Record Keeping: Maintain records as required by law

4. Advertising and Marketing

Personalized Advertising

We use your information to show you relevant advertisements both on and off our platform:

Interest-based ads based on your task preferences and activity
Location-based ads relevant to Kenya and your specific region
Retargeting ads to users who have visited our platform

Marketing Communications

With your consent, we may send you:

Promotional emails about new features, tasks, and earning opportunities
SMS notifications for urgent account or payment updates
Push notifications through our mobile app (if installed)

Opting Out

You can opt out of marketing communications at any time by:

Clicking "unsubscribe" in emails
Replying "STOP" to SMS messages
Adjusting notification settings in your account
Contacting our support team

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Essential Cookies

✅ Authentication: Keep you logged in and maintain session security
✅ Preferences: Remember your settings and language preferences
✅ Security: Protect against fraud and unauthorized access

Analytics Cookies

✅ Usage Analytics: Monitor platform performance and user behavior
✅ Error Tracking: Identify and fix technical issues
✅ A/B Testing: Test new features and improvements

Advertising Cookies

✅ Ad Personalization: Show you relevant advertisements
✅ Campaign Tracking: Measure advertising effectiveness
✅ Social Media Integration: Enable social sharing and login features

Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

6. How We Share Your Information

We do not sell your personal data. We only share information in the following circumstances:

Service Providers

✅ Payment Processors: M-Pesa and other payment providers for transaction processing
✅ Cloud Hosting: Secure data storage and platform hosting services
✅ Analytics Providers: Platform performance and user behavior analysis
✅ Communication Services: Email, SMS, and push notification delivery
✅ Customer Support: Help desk and live chat service providers

Business Partners

✅ Advertising Partners: To deliver personalized ads (anonymized data only)
✅ Social Media Platforms: When you choose to connect your social accounts
✅ Verification Services: For identity and phone number verification

Legal Requirements

✅ Law Enforcement: When required by law or to protect rights and safety
✅ Legal Proceedings: In response to court orders, subpoenas, or legal processes
✅ Regulatory Compliance: To comply with applicable laws and regulations

Business Transactions

✅ Mergers & Acquisitions: If ZangCash is sold or merged with another company
✅ Asset Transfers: As part of any business restructuring or asset sale

With Your Consent

✅ Explicit Permission: When you specifically authorize sharing for specific purposes

7. International Data Transfers

While ZangCash primarily operates in Kenya, we may transfer your data internationally for:

Cloud storage and hosting with international providers
Analytics and monitoring services
Customer support operations

We ensure adequate protection through:

Contractual safeguards with service providers
Data encryption during transfer and storage
Privacy frameworks compliant with international standards

8. Data Retention

We retain your information for as long as necessary to:

Active Accounts

Account data: While your account remains active
Transaction history: 7 years for financial records
Communication logs: 2 years for support purposes

Inactive Accounts

Personal data: 3 years after last login
Anonymized analytics: May be retained indefinitely
Legal requirements: As required by applicable law

Deletion Process

When you delete your account:

Personal identifiers are removed within 30 days
Financial records are anonymized after legal retention periods
Some anonymized data may remain for analytics purposes

9. Your Rights and Choices

As a ZangCash user, you have the right to:

Access Rights

🔍 Data Access: Request a copy of all data we hold about you
📋 Activity Reports: Download your account activity and transaction history
🔎 Data Portability: Receive your data in a structured, machine-readable format

Correction Rights

✏️ Update Information: Correct inaccurate or outdated personal information
🔄 Profile Changes: Modify your profile, preferences, and settings
📞 Contact Updates: Change your phone number, email, or payment details

Deletion Rights

🧹 Account Deletion: Request complete deletion of your account and data
🗑️ Selective Deletion: Remove specific pieces of information
⏹️ Processing Stop: Stop processing of your data for specific purposes

Communication Preferences

🚫 Marketing Opt-out: Unsubscribe from promotional communications
🔔 Notification Control: Manage push notifications and alerts
📧 Email Preferences: Choose which types of emails you receive

How to Exercise Your Rights

To exercise any of these rights:

Login to your account and update settings directly
Contact support at info@zangcash.co.ke
Call/WhatsApp us at 0737 100 101
Visit our office at Nairobi Garage – Westlands

We will respond to requests within 30 days.

10. How We Protect Your Information

Technical Safeguards

🔐 Encryption: All data is encrypted during transmission and storage using industry-standard protocols
🛡️ Secure Hosting: Data stored on secure, regularly updated servers with firewall protection
🔑 Access Controls: Strict employee access controls with regular security training
🚨 Monitoring: 24/7 security monitoring and incident response procedures

Operational Safeguards

👥 Staff Training: Regular privacy and security training for all employees
📋 Data Minimization: We collect only the data necessary for our services
🔄 Regular Audits: Periodic security assessments and vulnerability testing
📱 Secure Communications: All platform communications are encrypted

Payment Security

💳 PCI Compliance: Payment processing follows industry security standards
🏦 M-Pesa Integration: Secure API integration with Safaricom's payment system
🔍 Fraud Detection: Advanced algorithms to detect and prevent fraudulent transactions

Your Role in Security

🔒 Strong Passwords: Use unique, strong passwords for your account
📱 Device Security: Keep your devices secure and updated
🚫 Phishing Awareness: Be cautious of suspicious emails or messages
📞 Report Issues: Immediately report any security concerns to our support team

11. Children's Privacy

Age Restrictions

ZangCash is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18.

Parental Rights

If we discover that a child under 18 has provided personal information:

We will delete the account and all associated data immediately
We will not use or share any information collected from the child
Parents can contact us to request information about data we may have inadvertently collected

School and Educational Use

If educational institutions wish to use ZangCash for legitimate educational purposes:

Prior written consent from parents/guardians is required
Special privacy protections will be implemented
Data usage will be limited to educational purposes only

12. Third-Party Services and Links

Social Media Integration

When you connect social media accounts:

We only access the minimum permissions required for tasks
You can revoke access at any time through your social media settings
We do not post on your behalf without explicit permission for specific tasks

External Links

Our platform may contain links to third-party websites or services:

We are not responsible for their privacy practices
We recommend reviewing their privacy policies before sharing information
Links do not constitute endorsement of third-party services

Third-Party Apps

If you use third-party apps that integrate with ZangCash:

Review their privacy policies and permissions carefully
You can manage connected apps in your account settings
Revoking access may affect certain features or tasks

13. Data Breach Notification

Our Response Process

In the unlikely event of a data breach:

Immediate Assessment: Within 24 hours of discovery
Authority Notification: Report to relevant authorities within 72 hours if required
User Notification: Inform affected users within 72 hours
Remediation: Implement immediate measures to secure data and prevent further breaches

What We'll Tell You

Our breach notification will include:

Nature of the breach and data types affected
Potential risks and impact on your information
Actions we've taken to address the breach
Steps you can take to protect yourself
Contact information for questions and support

14. Regional Privacy Rights

Kenya Data Protection Act

Under Kenya's Data Protection Act, you have additional rights:

Right to be informed about how your data is processed
Right to object to processing for direct marketing
Right to automated decision-making explanations
Right to lodge complaints with the Office of the Data Protection Commissioner

Contact Data Protection Commissioner

If you believe we have violated your privacy rights:

Website: www.odpc.go.ke
Email: info@odpc.go.ke
Phone: +254 20 2628 000

15. Business-Specific Privacy Terms

For Business Customers

When you use ZangCash for business purposes:

Campaign Data: We collect information about your advertising campaigns, budgets, and performance metrics
Billing Information: We store payment methods, invoices, and transaction history
Business Profile: Company information, contact details, and industry classification
Audience Insights: Anonymized data about campaign performance and user engagement

Data Processing Agreement

Business customers may request a separate Data Processing Agreement (DPA) that includes:

Detailed data processing terms and conditions
Security measures and compliance requirements
Data transfer and storage specifications
Incident response and breach notification procedures

16. Creator-Specific Privacy Terms

For Content Creators

When you use ZangCash as a content creator:

Creator Profile: Channel information, content categories, and performance metrics
Fan Interactions: Data about donations, tips, and paid requests
Content Analytics: Performance data for promoted content and shoutouts
Payment Information: Earnings, withdrawal history, and tax-related information

Content and Copyright

Content Rights: You retain ownership of your original content
Usage Rights: You grant ZangCash limited rights to promote your content as agreed
Copyright Protection: We respect intellectual property rights and respond to valid DMCA requests

17. Updates and Changes to This Policy

Notification of Changes

We may update this Privacy Policy to reflect:

Legal Requirements: Changes in applicable laws and regulations
Service Updates: New features, services, or business practices
Security Improvements: Enhanced data protection measures
User Feedback: Improvements based on user concerns and suggestions

How We Notify You

When we make significant changes:

Email Notification: Sent to your registered email address
Platform Notification: In-app notifications when you log in
Website Banner: Prominent notice on our website
SMS Alert: For critical changes affecting payments or security

Your Options

After notification of changes:

Continue Using: Acceptance of updated terms through continued platform use
Account Deletion: You may delete your account if you disagree with changes
Contact Support: Reach out with questions or concerns about updates

Version History

The current version is always available at zangcash.co.ke/privacy-policy. Previous versions are archived and available upon request.

18. Contact Information

General Privacy Questions

Subject:

Data Protection Officer

📧 Email: info@zangcash.co.ke
📞 Phone/WhatsApp: 0737 100 101
🕒 Hours: Monday-Friday, 8:00 AM - 6:00 PM EAT

Data Protection Officer

📧 Email: info@zangcash.co.ke
📍 Address: Nairobi Garage – Westlands, Nairobi, Kenya