Frequently Asked Questions (FAQ)
Welcome to ZangCash Pay’s FAQ page. Here you’ll find answers to the most common questions about our services and how we can help you. If you need further assistance, don’t hesitate to contact us.
1. What is ZangCash Pay?
ZangCash Pay is an innovative online financial assistance platform that helps Kenyans access funds to cover essential expenses such as school fees, rent, shopping, loan repayments, and more. We aim to provide a fast, secure, and simple way to manage your financial needs.
2. How do I get started with ZangCash Pay?
Getting started is easy! Simply follow the steps outlined on our Getting Started page. You will need to register on our website, verify your account, and then apply for financial assistance.
3. What documents are required for account verification?
To verify your account, we require the following documents:
- Copy of your ID card
- KRA PIN
- 6 to 12 months of M-Pesa statement
- A valid email address
- Your M-Pesa number
For more details, check out our How It Works page.
4. How can I apply for financial assistance?
To apply, follow these simple steps:
- Login to your ZangCash Pay account.
- Choose the amount and purpose for the funds.
- Pay a non-refundable Ksh 100 processing fee.
- Submit your application for review.
For more information, visit our Apply for Cash page.
5. How long does it take for my application to be reviewed?
Once you submit your application, our team will review it promptly. If successful, funds will be disbursed to your M-Pesa account or paid to our business partners for goods and services.
6. How can I withdraw my funds?
Once your application is approved and the funds are disbursed, you can withdraw your money directly to your M-Pesa account or use it to pay for goods and services with our business partners. More details can be found on our How It Works page.
7. What can I use ZangCash Pay for?
ZangCash Pay allows you to apply for money for various purposes, including:
- Paying school fees
- Paying loans
- Paying for shopping
- Paying bills (e.g., rent, utilities)
- Buying and paying for loaned phones
For more information on the full range of services, visit our Our Services page.
8. Is there a fee to apply for financial assistance?
Yes, there is a non-refundable Ksh 100 processing fee for each application. This helps cover administrative costs. For more information, visit our Getting Started page.
9. How do I contact ZangCash Pay for customer support?
If you have any questions or need help, feel free to contact our customer support team:
- Phone: 0737100101
- Email: info@zangcash.co.ke
For additional contact details, visit our Contact page.
10. Is my personal information secure with ZangCash Pay?
Yes, we take your privacy and data security seriously. All personal information is securely stored and protected. For more information on how we protect your data, please read our Privacy Policy.
11. Where can I find the terms and conditions for using ZangCash Pay?
You can review our full Terms and Conditions to understand the rules and guidelines for using ZangCash Pay.
12. Can I apply for financial assistance if I’m not employed?
Yes! You can still apply for financial assistance as long as you meet the other requirements and provide the necessary documentation for account verification.
13. What if my application is not approved?
If your application is not approved, our team will notify you with the reason. You can reapply once the issue is resolved. Visit our FAQ page for additional tips on improving your application.
If you have more questions or need assistance, feel free to reach out to us. We're here to help you!