Frequently Asked Questions (FAQ)

Welcome to the ZangCash Pay FAQ section. Here you’ll find answers to the most commonly asked questions about how our platform works, from applying for financial support to making donations.

General Questions

1. What is ZangCash Pay?

ZangCash Pay is an online platform that helps individuals across Kenya get financial support to pay for bills such as rent, shopping, medical expenses, school fees, and more. We connect businesses that donate funds with people who need help, and we disburse money quickly through M-Pesa.

2. Who can apply for financial support?

Any Kenyan citizen in need of assistance with paying bills such as rent, medical fees, shopping, loans, or school fees can apply for support through ZangCash Pay.

3. Where does the money come from?

Donations come exclusively from Kenyan businesses that partner with ZangCash Pay. In return, these businesses receive advertising space on our website, gaining exposure to our over 100,000 monthly visitors.

For Individuals Applying for Support

4. How do I apply for financial support?

To apply for financial support, visit our Application Page, fill in your details, and pay a non-refundable Ksh 100 processing fee via M-Pesa. We will review your application and notify you of the outcome within 7 working days.

5. What types of bills can I get help with?

ZangCash Pay assists with paying various types of bills, including:

• Rent
• School fees
• Medical bills
• Shopping expenses
• Loan repayments

6. How long does it take to receive funds?

Once your application is approved, funds are disbursed to your M-Pesa account within 7 working days from the time of application submission.

7. Is there a fee to apply?

Yes, there is a non-refundable Ksh 100 processing fee, which is required to submit your application.

8. Can I apply more than once?

Yes, you can apply again if you need further assistance, but each application requires a new Ksh 100 processing fee.

For Businesses

9. How can my business donate?

Businesses can donate by registering as partners on our Partner Registration Page. After registration, you can choose your donation package and make payments via M-Pesa.

10. What benefits do businesses get by donating?

In exchange for donations, businesses receive advertising space on our website. This ensures that your brand is seen by over 100,000 monthly visitors, helping you increase visibility while contributing to a great cause.

11. How do I track the impact of my donation?

We provide regular updates to businesses about how their donations are helping individuals across Kenya. This allows you to see the tangible impact your company is making.

12. Can businesses choose specific categories to support?

At this time, all donations go into a general fund, which is used to support individuals based on their need. However, you can always specify in your partnership profile if you’d like your donation to focus on specific causes (e.g., school fees, medical aid).

Payment and Disbursements

13. How are payments processed?

All payments, whether for donations or the application processing fee, are securely processed through M-Pesa, ensuring fast and safe transactions.

14. How will I receive the financial support?

If your application is approved, the funds will be disbursed directly to your M-Pesa account, allowing you immediate access to the support.

15. Is there a limit on how much financial support I can receive?

The amount of financial support varies depending on the need stated in your application and the availability of funds. We aim to help as many people as possible with the resources available.

Security and Privacy

16. Is my personal information safe?

Yes, ZangCash Pay takes your privacy and security very seriously. We use industry-standard encryption and safeguards to protect your personal and financial information. For more details, you can read our Privacy Policy.

17. How secure are payments made through ZangCash Pay?

All payments, whether donations or disbursements, are processed through M-Pesa, ensuring the highest level of security for your transactions.

Still Have Questions?

If your question isn’t listed here, feel free to reach out to us directly. We’re happy to assist!

• Email: info@zangcash.co.ke
• Phone: 0737 100 101

You can also visit our Contact Us page for more information.