ZangCash Pay FAQ

Welcome to the ZangCash Pay FAQ page! Here you'll find answers to the most common questions about our platform. If you need further assistance, feel free to reach out to our support team.

1. How do I register on ZangCash Pay?
To get started, follow these simple steps:

• Fill in your details on the registration page.
• Verify your account with the one-time password (OTP) sent to your phone via SMS.
• Register now

2. How do I add credit to my ZangCash Pay account?

• A non-refundable fee of Ksh 100 is charged for each application.
• You can add credit to your account via M-Pesa or buy credit directly from your ZangCash Pay cash account.
• Please note that credit cannot be withdrawn but can be used to pay for your applications.

3. How is my application limit determined?
Your application limit is based on the information you provide. The more you use the platform and the higher your need level, the more your limit will increase over time.

4. How do I apply for financial assistance?

• To apply, simply fill out the application form and submit it.
• You can request assistance for paying school fees, rent, or other bills, based on your available limit.
• Please note: This is not a loan, but rather financial assistance.
• Apply here

5. What happens after I submit my application?
Once submitted, your application will go through the following stages:

1. Review: Your application is under processing. This takes up to 14 working days.
2. Approved: Your application has been accepted and is waiting for funds. This takes up to 14 working days.
3. Disbursed: Your application has been approved, and funds are deposited into your ZangCash Pay cash account. This takes up to 3 working days.
4. Rejected: Unfortunately, your application was declined.

6. How can I check my application status or statement?
You can view the status of your application and your account history by logging into your ZangCash Pay account.

7. How do I withdraw funds from my ZangCash Pay account?

• Once your funds have been disbursed to your cash account, you can withdraw them to your M-Pesa account.
• The minimum withdrawal amount is Ksh 100.
• Withdrawals take between 1-7 working hours, and the status will show as "Pending Withdrawal" in your account.
• Please note, you will be responsible for any M-Pesa withdrawal fees.

8. Can I use my ZangCash Pay funds to make payments?
Yes! You can use the funds in your ZangCash Pay account to:

• Pay for goods and services.
• Pay paybill numbers directly to our partner organizations.

9. Is ZangCash Pay a loan provider or financial institution?
No, ZangCash Pay is not a loan provider or a financial institution. We are a fundraising platform designed to offer financial assistance for those in need, helping users pay for bills and other essential expenses.