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Privacy Policy

Last Updated: April 2025

At ZangCash Pay (“we”, “our”, “us”), we respect and value your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (the “Services”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect personal information from you when you use our Services, register for an account, or interact with us in other ways. The information we collect includes, but is not limited to:

1.1 Personal Identification Information

  • Full Name
  • Email Address
  • Phone Number (Including M-Pesa phone number used for account top-ups and withdrawals)
  • Billing Address
  • IP Address
  • Device Information

1.2 Payment Information

When you make payments for ebook purchases or other transactions, we may collect details related to your payment method, including your M-Pesa phone number, but we do not store sensitive payment information such as credit card numbers or bank account details. Payments are processed securely via our third-party payment processors.

1.3 Transaction Information

We collect data related to your transactions on the platform, including ebook purchases, resales, wallet top-ups, withdrawals, and associated payment details.

1.4 Usage Data

We collect information about how you access and use our Services. This may include data such as your device’s internet protocol (IP) address, browser type, operating system, and the pages you visit on our platform.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Account Management: To create, manage, and secure your account.
  • Payment Processing: To facilitate the purchase of ebooks, top-ups, withdrawals, and other financial transactions. Your M-Pesa phone number is used exclusively for top-up and withdrawal purposes.
  • Customer Support: To respond to your queries, provide assistance, and improve customer service.
  • Marketing Communications: To send you information about our services, promotions, and updates. You can opt out of marketing emails at any time.
  • Platform Improvement: To improve our website, services, and user experience through data analytics.
  • Legal and Regulatory Compliance: To comply with legal obligations, enforce our terms of service, and prevent fraud.

3. How We Protect Your Information

We implement a variety of technical and organizational measures to ensure the security of your personal data, including:

  • Encryption: We use encryption protocols to protect data transmission and storage.
  • Access Control: Only authorized personnel have access to your personal data, and we apply strict authentication and authorization measures.
  • Secure Payment Processing: All payment transactions are processed through secure, third-party payment processors. We do not store sensitive payment information, such as credit card details.

Despite these efforts, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your data.

4. Sharing Your Information

We may share your personal information in the following circumstances:

  • Third-Party Service Providers: We may share your data with third-party companies that help us provide our services, such as payment processors, customer support platforms, and hosting services. These providers are required to protect your information and use it only for the purposes we specify.
  • Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

5. M-Pesa Phone Number Collection and Use

As part of our platform’s financial transactions, we collect M-Pesa phone numbers for the purpose of:

  • Account Top-Up: Users may top up their platform wallet using M-Pesa. The M-Pesa phone number is required to complete the payment process.
  • Withdrawals: When you request to withdraw funds, we use the M-Pesa phone number to transfer the funds directly to your M-Pesa account.

Your M-Pesa phone number will not be used for marketing purposes or shared with third parties, except where necessary to complete a transaction or comply with legal obligations.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device to improve site navigation, analyze website traffic, and personalize content. You can choose to disable cookies in your browser settings, but this may affect some functionality on our site.

7. Your Rights and Choices

You have the right to:

  • Access and Update Your Information: You can access and update your personal information through your account settings.
  • Opt-Out of Marketing Communications: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our communications or by contacting us directly.
  • Request Deletion of Your Data: You may request the deletion of your personal information, subject to our legal obligations.

If you wish to exercise any of these rights, please contact us at info@zangcash.co.ke.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal information from a child, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:

ZangCash Pay
Customer Care: info@zangcash.co.ke
Phone/SMS/WhatsApp: 0737100101
Office Address: Nairobi Garage-Westlands, Nairobi, Kenya