Privacy Policy

Effective Date: 01/12/2024

At ZangCash Pay, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services. By accessing or using our platform, you agree to this Privacy Policy and the terms set forth.

We are committed to ensuring the confidentiality and security of your personal data. Please read the following to understand how we handle your information.

Information We Collect

We collect personal and financial information to deliver our services effectively and ensure that your financial assistance requests are processed smoothly. The types of information we collect include:

1. Personal Information: When you register on our platform, we may collect your:
   • Name
   • Email address
   • Phone number
   • M-Pesa number
2. Financial Information: To process your application, we may ask for:
   • KRA PIN
   • M-Pesa statement (6-12 months)
   • Copies of identification documents (e.g., ID card)
3. Usage Data: We automatically collect data about how you interact with our website, including:
   • IP address
   • Browser type
   • Referring URLs
   • Device information
   • Location data (where applicable)

This information helps us personalize your experience and improve our services. For a complete list of information we collect, please refer to our Terms and Conditions.

How We Use Your Information

We use your information to provide, maintain, and improve our services. Specifically, we use your data for:

• Processing Applications: To verify and review your application for financial assistance.
• Service Improvement: To enhance the user experience on our platform by analyzing usage patterns and feedback.
• Customer Communication: To notify you about your application status, updates, and promotions related to our services.
• Compliance: To meet legal obligations, such as fraud prevention and verification.

For more details, you can visit our How It Works page.

Sharing of Your Information

We respect your privacy and do not sell, rent, or share your personal information with third parties without your consent, except in the following cases:

• With Our Business Partners: To process payments, offer goods, or provide services through our partners. These include businesses that you might use funds with, such as merchants and service providers.
• Legal Requirements: If required by law, such as to comply with a subpoena or similar legal process, or to protect the rights, property, and safety of ZangCash Pay, its users, or the public.

You can learn more about our policies on data sharing and compliance in our Terms and Conditions.

Data Security

We are committed to protecting your information from unauthorized access and disclosure. Our security measures include:

• Encryption: We use industry-standard encryption to protect your financial information during transactions.
• Secure Servers: Your data is stored on secure servers that are protected against unauthorized access.
• Firewalls and Security Protocols: We maintain rigorous security protocols to prevent unauthorized access to our systems.

While we take all reasonable steps to protect your data, please be aware that no method of internet transmission or electronic storage is 100% secure. For further details on how we protect your information, refer to our Privacy Policy.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences and provide a more personalized browsing experience.

• What are Cookies?: Cookies are small text files stored on your device that help us identify your browser and track website usage.
• How We Use Cookies: We use cookies to analyze website traffic, improve functionality, and provide a more customized experience.
• Your Control: You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect certain features of the website.

For further details, refer to our Cookie Policy.

Your Rights

As a user, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can update or correct your information through your Account.
• Deletion: You can request that we delete your personal data, subject to legal and contractual obligations.
• Opt-Out: You can opt-out of receiving marketing emails by following the unsubscribe link in our communications.

To exercise these rights or if you have any concerns, please contact us at info@zangcash.co.ke.

Third-Party Websites

Our website may contain links to external websites, which are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

For more information about your privacy rights and how we operate, please refer to our FAQ.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Effective Date” at the top of the page. We encourage you to review this policy periodically to stay informed about how we protect your information.

For the most current version of our Privacy Policy, please visit this page regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to contact us:

• Email: info@zangcash.co.ke
• Phone: 0737100101
• Address: Nairobi Garage – Westlands, Nairobi, Kenya

We value your trust and are committed to maintaining your privacy while providing you with the best possible financial assistance service.