Terms and Conditions
Effective Date: 01/01/2025
Welcome to ZangCash Pay!
These Terms and Conditions (“Terms”) govern your access to and use of the eBook sales platform operated by ZangCash Pay (“we,” “us,” or “our”). By using our platform, purchasing our eBooks, or interacting with our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our platform.
1. Definitions
- User/Customer: Any individual who purchases or accesses eBooks through our platform.
- eBook: A digital version of a book, article, or other written work available for purchase on our platform.
- Platform: The website or digital platform operated by ZangCash Pay where eBooks are sold.
- Purchase: A transaction in which a user buys an eBook through our platform.
- License: A limited, non-exclusive, non-transferable right to access and view the purchased eBook.
- Digital Download: The process of downloading a purchased eBook to a user’s device.
2. Account Registration and Management
2.1 Eligibility
To make a purchase, you must:
- Be at least 18 years old.
- Provide a valid email address.
- Ensure your billing information is accurate and up-to-date.
2.2 Account Creation
To purchase an eBook, you must create an account. During the registration process, you will need to provide:
- Full name.
- Email address.
- Billing details.
2.3 Account Security
You are responsible for maintaining the security of your account details. Please keep your password confidential and notify us immediately if you suspect any unauthorized access to your account.
2.4 Account Termination
We reserve the right to suspend or terminate accounts for violations of these Terms, fraudulent activities, or misuse of the platform.
3. eBook Purchase and Licensing
3.1 Purchasing eBooks
You may purchase eBooks directly from our platform. Upon completion of the purchase, you will receive access to download your eBook(s).
3.2 License to Use eBooks
Upon purchase, we grant you a non-exclusive, non-transferable license to download and view the eBook on your personal devices. This license is for personal use only and does not grant you any rights to distribute, resell, or share the eBook.
3.3 Restrictions on Usage
You may not:
- Copy, modify, or redistribute the eBook without permission.
- Use the eBook for commercial purposes or resale.
- Extract, reproduce, or reverse-engineer content in violation of copyright laws.
4. Payments and Fees
4.1 Pricing
All eBooks are sold at the prices listed on our platform at the time of purchase. Prices are subject to change without notice.
4.2 Accepted Payment Methods
We accept various payment methods, including credit/debit cards, mobile payments, and other online payment services.
4.3 Taxes
Prices are inclusive of applicable taxes, unless otherwise stated.
5. Refund and Cancellation Policy
5.1 Refund Policy
Due to the digital nature of our eBooks, we generally do not offer refunds once the purchase has been completed and the eBook downloaded. However, if there is a defect in the eBook file or technical issues that prevent you from accessing the content, we may offer a refund or a replacement eBook.
5.2 Cancellation Policy
Cancellations are not permitted once the eBook has been downloaded. If you face technical difficulties or issues with your download, please reach out to our support team for assistance.
6. Intellectual Property Rights
6.1 Ownership
All content, including eBooks and materials available on our platform, are protected by copyright laws. We retain ownership of all intellectual property rights, and you are granted a limited license to use the eBook for personal purposes.
6.2 User-Generated Content
If you upload any content to our platform, such as reviews or feedback, you grant us a non-exclusive, royalty-free license to use, display, and share this content on our platform.
7. User Responsibilities
7.1 Accurate Information
You agree to provide accurate and complete information when creating an account or making a purchase.
7.2 Compliance with Laws
You agree to comply with all applicable laws, including copyright laws, privacy regulations, and e-commerce laws while using our platform.
7.3 Security
You are responsible for the security of your device and the safety of any information you store on it.
8. Privacy and Data Protection
8.1 Information Collection
We collect personal information such as your name, email address, and billing information to process orders and communicate with you regarding your purchases.
8.2 How We Use Your Data
Your information is used for:
- Processing transactions.
- Communicating with you about your orders and updates.
- Sending marketing materials (you can opt out at any time).
8.3 Data Sharing
We may share your information with third-party payment processors and legal authorities as required by law.
9. Limitation of Liability
9.1 Platform Availability
We strive to ensure the platform is available at all times but cannot guarantee uninterrupted or error-free access. We are not responsible for any disruptions that may affect your use of the platform.
9.2 Limitation of Liability
ZangCash Pay is not liable for any indirect, incidental, special, or consequential damages resulting from the use of our platform, eBooks, or services.
10. Dispute Resolution
10.1 Customer Support
If you have any concerns or issues, please contact our customer support team. We aim to address all issues promptly and professionally.
10.2 Arbitration
If any disputes arise that cannot be resolved through customer support, they will be handled through arbitration in accordance with the laws of [Your Country].
11. Modifications to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our platform after any modifications, you accept the revised Terms.
12. Governing Law
These Terms are governed by the laws of [Your Country]. Any legal proceedings will take place exclusively in the courts located within [Your Country].
13. Contact Information
For any questions or concerns about these Terms or our services, feel free to contact us:
- Customer Care: info@zangcash.co.ke
- Phone/SMS/WhatsApp: 0737100101
- Office Address: Nairobi Garage-Westlands, Nairobi, Kenya
Last Updated: 01/01/2025